Terms and Conditions
Last updated: October 2026
1. Introduction
BraDaGo is a technology platform that connects customers who need moving or vehicle services with independent drivers, matching them with drivers for the transportation of goods. BraDaGo is currently in a limited validation trial in Hong Kong.
By agreeing to create an account or use the BraDaGo app, you agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy. If you do not agree, please do not use the app.
2. Our Role as a Platform
BraDaGo is an intermediary platform application. We provide the technology that enables you, as a person requiring van, truck or moving services, to have your moving needs matched with an available driver in a timely manner. BraDaGo is not a transport company. We do not own or operate any vehicles, and we are not the employer of any driver.
The actual carriage of goods and the undertaking to provide moving services constitute an agreement between the customer and the driver, and not an agreement with BraDaGo. Except as otherwise required by the laws of Hong Kong, we accept no responsibility for any driver's conduct, driving performance, punctuality, or the condition of any vehicle.
3. Account Eligibility and Code of Conduct
Customers must be at least 18 years of age to create an account. You must provide accurate information at the time of registration and keep your account details secure. BraDaGo shall not be responsible for any personal information that you disclose to third parties of your own accord.
Drivers must likewise be at least 18 years of age to register as matched drivers on the platform, and agree to provide true and accurate details of their registered vehicle, together with their driving licence, for verification.
In using the services of this platform, customers are requested to treat every driver with respect, and drivers are likewise expected to treat every customer with courtesy and respect. This is the guiding principle of our service.
Drivers and customers must not use the app for any unlawful purpose, to transport prohibited or dangerous goods, or in any manner that harasses or endangers others.
Where we have reasonable grounds to believe that you have breached these Terms, or have misused the platform to engage in unethical or unlawful conduct, BraDaGo reserves the right to suspend or terminate your access to the app with immediate effect.
4. Intellectual Property
The BraDaGo app, name, logo, design, software and content are owned by YAO SHING LIMITED and are protected by law. We grant you a limited, non-transferable licence to use the app solely for its intended purpose. You must not copy, modify, reverse engineer, resell, or imitate the app or any part of it. No person may use the BraDaGo name or logo without our written consent.
5. Fares and Payment Methods
The fares shown in the app are estimates calculated on the basis of distance, district, time of day, and any special requirements you select. The actual fare may vary slightly depending on the actual route taken.
The payment methods currently accepted by drivers are cash, FPS (Faster Payment System), PayMe and AlipayHK. Payment for each order and the provision of the service are made directly between you and the driver. BraDaGo does not process, hold or handle any customer payments. If you wish to use a payment method not listed above, you should negotiate directly with the driver and obtain the driver's agreement. Drivers are separately required to pay BraDaGo a commission on completed orders, based on their driver tier, and this is settled directly between the driver and BraDaGo.
6. Cancellation of Orders
If you need to cancel an order, please do so as early as possible. Frequent delays or cancellations of orders may affect driver matching for future orders, and will be recorded for the purpose of platform quality management.
7. Driver Accountability System
Drivers on the BraDaGo platform are independent contractors and are not employees of BraDaGo. We operate a driver tier and quality rating system which, based on ratings, the number of completed orders and cancellation records, helps to maintain service standards. However, we do not guarantee the personal reliability, conduct or performance of any individual driver.
BraDaGo operates an internal penalty system. Where a driver arrives late, cancels late, or receives low customer ratings (including where a driver cancels a customer's order), a warning, reduced matching priority or a temporary suspension of the driver's account may be applied. Drivers may dispute, through the app, any penalty applied to their account. BraDaGo will conduct a review before any penalty is revoked.
8. Reporting a Problem
If you encounter a serious problem with a driver, you may submit a report through the app and select the category that best describes the issue. All reports will be reviewed by BraDaGo before any action is taken against a driver's account, including suspension of the account, unless immediate action is necessary to protect the safety of others, in which case BraDaGo will review the matter as soon as reasonably practicable thereafter.
9. Special Terms for Moving Services
Customers must not request a driver to move any of the following items, including but not limited to: explosives, hazardous or toxic substances, narcotics or illegal drugs, firearms or weapons, human or animal remains, live animals, or any other item prohibited under Hong Kong law. If a driver has reasonable grounds to believe that an item falls within any of the above categories, the driver may refuse to transport it or remove it from the order. BraDaGo shall not be responsible for any cost or inconvenience arising therefrom.
Quote adjustments: The price displayed for each order is an estimate derived from the information you provide. Where the actual circumstances differ from the information provided (for example, where items are heavier or more numerous than described, where stairs must be used instead of a lift, where the parking location is unusually far from the pickup or drop-off point, or where furniture needs to be assembled, disassembled or removed in order to make room for the move), the final price may be adjusted. Any price adjustment should be negotiated and agreed between you and the driver before the move.
Item quantity and condition: Both the customer and the driver are responsible for jointly confirming the quantity and condition of the items being moved, before and after the move. If a customer discovers any discrepancy in quantity or any damage, they should raise it with the driver immediately on site, and report it through the app as described in Section 10 below.
10. Lost Items and Damage to Goods
If you leave an item in a driver's vehicle, we will make reasonable efforts to assist you in contacting the driver to retrieve it, but we cannot guarantee that the item will be recovered.
In respect of moving orders, any dispute concerning damage to goods during transit should first be raised through the app's reporting feature. As we do not currently have insurance or a capital reserve in place for this purpose, BraDaGo is presently unable to provide financial compensation for goods damaged in transit. However, we will review the contents of the report, including any available evidence, and provide our assessment of the incident to assist both parties in reaching a resolution. The final resolution, including any compensation, remains a matter between the customer and the driver. As the platform grows, we are working towards introducing a formal compensation scheme, and this section will be updated once the scheme is introduced.
11. Limitation of Liability
To the fullest extent permitted by the laws of Hong Kong, BraDaGo's liability arising from your use of the app is limited to facilitating the connection between you and the driver, and providing the coordination services described above. We shall not be liable for any indirect, incidental or consequential loss.
12. Changes to These Terms and End of Trial
As BraDaGo is currently at an early validation stage, these Terms may be updated as the service develops. In the event of any material changes, we will notify you through the app. Your continued use of the app after the changes take effect constitutes your acceptance of the revised Terms.
If this validation trial ends or is suspended, we will notify all users through the app. Any commission owed by drivers to BraDaGo that remains unpaid, together with any other outstanding sums, shall be settled before accounts are closed.
13. Governing Law
These Terms are governed by the laws of Hong Kong. Any dispute arising from these Terms or your use of the app shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
14. Contact
If you have any questions about these Terms, please contact us through the Help Centre in the app.
條款及細則
最後更新：2026年10月
1. 簡介
BraDaGo 是一個科技平台，主要是連結有搬運或用車需要的客戶以及獨立司機，為他/她們配對司機作為運送貨物時需要的服務平台，BraDaGo 現正在香港進行有限度的驗證測試。
當您同意建立帳戶或使用 BraDaGo 應用程式，即表示您已同意受本條款及細則（「本條款」）同時也接受我們的隱私政策約束。如果您不同意，請勿使用本應用程式。
2. 我們作為平台的角色
BraDaGo 的角色是一個配對平台的應用程式，我們提供技術給需要客貨車或搬運服務的您，並將您的搬運需要與適時的司機配對，我們不是運輸公司，沒有營運任何車輛的擁有權，也不是任何司機的僱主。
實際的接載權利、承諾提供搬運的服務，屬客人與司機之間的服務承諾，不是與 BraDaGo 之間的承諾，除香港法例另有規定外，我們對司機的任何行為、駕駛表現、準時程度或者車輛狀況一概不負責。
3. 帳戶資格及行為守則
客戶必須年滿 18 歲才可以建立帳戶。您必須要在註冊時提供準確資料，並且妥善保管您的帳戶資料，如自行對第三方披露個人資料，均與 BraDaGo 無關。
司機同樣必須年滿 18 歲才可以註冊為平台的配對司機，並同意提供真實及準確的註冊車輛資料及駕駛執照以供審核。
使用這平台服務，懇請客人會以尊重的態度對待每一位司機，而司機也同樣有禮及尊重每一位客人，這是我們的服務宗旨。
司機及客人不可以運用本應用程式用於任何非法用途、運送違禁或者危險物品，或者以騷擾或者危害他人的方式使用。
如果我們有合理理由相信您違反本條款或者濫用平台作出不道德或違法行為，BraDaGo有權利可以立即暫停或者終止您們使用本應用程式的權限。
4. 知識產權
BraDaGo 應用程式、名稱、標誌、設計、軟件及內容均屬堯盛有限公司（YAO SHING LIMITED）所擁有，並受法律保護。我們授予您有限度、不可轉讓的許可，僅供您的按應用程式預設的用途使用。不可以複製、修改、反向工程、轉售，或者仿製本應用程式或其任何部分。未經我們書面同意，任何人不可以使用 BraDaGo 的名稱或標誌。
5. 車資及付款方式
應用程式顯示的車資是根據距離、地區、時段以及您所揀選的特別要求來估算。實際車資可能因應實際路線而有輕微差異。
司機目前接受的付款方式包括現金、FPS轉數快、PayMe以及支付寶HK。每單款項及服務，會由您和司機之間直接進行及交付，BraDaGo 不會處理、持有或者經手任何客戶付款。如果您想使用以上未列出的付款方式，請直接與司機商討並取得同意。司機需要根據其司機等級，另外向 BraDaGo 繳付訂單佣金，並由司機與 BraDaGo 直接結算。
6. 取消訂單
如果您需要取消訂單，請盡早進行。頻繁遲取消訂單可能會影響日後訂單的司機配對，並會記錄作為平台質素管理用途。
7. 司機問責制度
BraDaGo 平台上的司機是獨立承包商，並非 BraDaGo 的僱員。我們設有司機等級和質素評分系統，根據評分、完成訂單數量及取消記錄來維持服務水平，但我們不能保證任何個別司機的個人可信性、行為或者表現。
BraDaGo 設有內部懲罰制度，如司機出現遲到、遲取消或者客戶評分偏低等情況時（包括司機取消客戶訂單），可能會對司機帳戶施加警告、降低配對優先度或者短期暫停帳戶。司機可以透過應用程式就其帳戶所受的懲罰提出異議，BraDaGo 會在撤銷任何懲罰之前先進行審核。
8. 舉報問題
如果您和司機發生嚴重問題，您可以透過應用程式提交舉報，並揀選最能夠描述問題的類別。所有舉報對司機帳戶採取任何行動（包括暫停帳戶）之前，均會由 BraDaGo 審核，但如有需要即時採取行動以保障他人安全，則不在此限，而 BraDaGo 會在其後盡快審核有關事宜。
9. 搬運服務特別條款
客人不可以要求司機搬運以下物品，包括但不限於：爆炸品、危險或者有毒物質、毒品或者違禁藥物、槍械或者武器、人類或者動物遺體、活體動物，或者任何其他受香港法例禁止的物品。如果司機有合理理由相信某物品屬於以上類別，司機可以拒絕運送或者將該物品移除出訂單。BraDaGo 對因此而產生的任何費用或者不便概不負責。
報價調整： 每個訂單顯示的價格是根據您提供的資料所衍生出來的估算，實際情況如跟提供資料有出入 — 例如物品比描述的更重或者更多、需要行樓梯而不是搭電梯、泊車位置距離上落貨地點異常遠，或者需要人工組裝、拆卸或者搬走傢俬才可以騰出空間 — 最終價格可能會作出調整。任何價格調整應該在搬運之前請您與司機協商同意。
物品數量及狀況： 客人及司機雙方均有責任在搬運前後一齊確認搬運物品的數量及狀況。如果客人發現任何數量差異或者損壞，應該即場跟司機提出，並按照第 10 部分所述透過應用程式舉報。
10. 遺失物品及貨物損壞
如果您將物品遺留在司機的車輛內，我們會盡力協助您聯絡司機找回該物品，但不能保證一定可以取回該物品。
就搬運訂單而言，任何關於運送過程中貨物損壞的爭議，應先透過應用程式的舉報功能提出。由於我們現階段未有就此設立保險或者資本儲備，BraDaGo 現階段未能提供貨物損壞的財務賠償。不過，我們會審視舉報內容，包括任何可提供的證據，並就事件經過提供我們的評估，協助雙方達成解決方案。最終的解決方案（包括任何賠償）仍然是客人和司機之間的事宜。隨着平台發展，我們正努力推出正式的賠償計劃 — 這部分內容會在計劃推出後更新。
11. 責任限制
在香港法例允許的最大範圍內，BraDaGo 因您使用本應用程式而產生的責任，僅限於促成您和司機之間的連結，以及提供上述的協調服務。我們對任何間接、附帶或者衍生性損失的賠償一概不負責。
12. 本條款的修改及試行結束
由於 BraDaGo 現正處於早期驗證階段，本條款可能會隨着服務發展而更新。如有重大修改，我們會透過應用程式通知用戶。修改生效後您繼續使用本應用程式，即表示您接受經修訂的條款。
如果本驗證測試結束或者暫停，我們會透過應用程式通知所有用戶。所有司機拖欠 BraDaGo 之佣金，以及其他未結算的款項，將會在帳戶關閉之前先行結算。
13. 管轄法律
本條款受香港法律管轄。任何因本條款或者您使用本應用程式而產生的爭議，均受香港法院嘅專屬管轄權管轄。
14. 聯絡我們
如果您對本條款有任何疑問，請透過應用程式內的幫助中心聯絡我們。